Support

I lost my serial number

Your serial numbers are stored in the License Keys area of your user account on our website.

I need to re-download a soundbank

Download links for any soundbanks you purchased from our website are stored in your user account. If you purchased a soundbank from a reseller then you will need to contact them for assistance.

Registering/unregistering a plugin

To get started, download and install the demo version of the plugin from our website.

To register the demo version, click the cog (settings) icon in the plugin. In the settings dialog that opens, type or paste the serial number you received when you purchased the plugin. Freeware plugins do not require registration.

To unregister a plugin delete the settings file located at:

Windows
C:\ProgramData\Oblivion Sound Lab\*PLUGIN NAME*\settings.xml

macOS
Macintosh HD/Library/Application Support/Oblivion Sound Lab/*PLUGIN NAME*/settings.xml

Note: Windows’ ProgramData folder is hidden by default, and can be viewed by changing Explorer’s settings to show hidden items.

What sort of copy protection do you use?

Our plugins are protected by a simple serial number. You don’t need to be online to register or use the software.

As a small team we would rather spend our time building great, affordable software, instead of devising convoluted copy protection to outwit pirates.

Where are plugins installed?

Plugins are installed to the following locations:

Windows
VST3: C:\Program Files\Common Files\VST3\
Data: C:\ProgramData\Oblivion Sound Lab\*PLUGIN NAME*\

macOS
AU: Macintosh HD/Library/Audio/Plug-Ins/Components/
VST3: Macintosh HD/Library/Audio/Plug-Ins/VST3/
Data: Macintosh HD/Library/Application Support/Oblivion Sound Lab/*PLUGIN NAME*/

Logic doesn’t detect a newly installed plugin

If your Mac is running macOS High Sierra or later and you recently installed a plug-in that isn’t available in Logic Pro or MainStage, restart your Mac.

If the plugin is still not available, rescan your plugins. Choose Logic Pro X > Preferences > Plug-In Manager, or MainStage 3 > Preferences > Plug-In Manager, then click “Reset & Rescan Selection”.

Do you offer refunds?

We do not issue refunds except in the case of order errors (e.g. accidental double payment). We recommend trying the free demo versions of our plugins before placing your order, to make sure the software works on your system.

Before purchasing a soundbank please ensure that you own the full version of any software required to open the patches. The requirements for a soundbank are listed on its product page on our website.

License transfers

If you purchased a plugin or soundbank from the Oblivion Sound Lab website you can transfer your license to a new owner. Soundbank licenses can only be transferred if you are also transferring a license for the software the soundbank was designed for. A $10 fee applies if you are transferring a license within 6 months of purchase.

Send us the name, email and postal address of the new owner, and after receiving payment (if applicable) we will transfer the plugin to them. The new owner must have an account on the Oblivion Sound Lab website before the transfer can proceed. Once the license has been transferred you must delete all copies of the plugin/soundbank in your possession, including any license keys.

NFR (Not for Resale) copies, including freeware products and giveaway copies, cannot be resold.

Get in touch

If you have a question that isn’t answered here, please get in touch and we’ll try our best to help.