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Support

I lost my serial number

Serial numbers for plugins you purchased from our website are stored in the License Keys area of your user account on our website. If you purchased a plugin from a reseller then you will need to contact them for assistance.

I need to re-download a soundbank

Download links for any soundbanks you purchased from our website are stored in your user account. If you purchased a soundbank from a reseller then you will need to contact them for assistance.

Registering/unregistering a plugin

To get started, download and install the demo version of the plugin from our website.

To register the demo version, click the cog (settings) icon in the plugin. In the settings dialog that opens, type or paste the serial number you received when you purchased the plugin. Freeware plugins do not require registration.

To unregister a plugin delete the settings file located at:

Windows
C:\ProgramData\Oblivion Sound Lab\*PLUGIN NAME*\settings.xml

macOS
Macintosh HD/Library/Application Support/Oblivion Sound Lab/*PLUGIN NAME*/settings.xml

Note: Windows’ ProgramData folder is hidden by default, and can be viewed by changing Explorer’s settings to show hidden items.

What sort of copy protection do you use?

Our plugins are protected by a simple serial number. You don’t need to be online to register or use the software.

As a small team we would rather spend our time building great, affordable software, instead of devising convoluted copy protection to outwit pirates.

Where are plugins installed?

Plugins are installed to the following locations:

Windows
VST3: C:\Program Files\Common Files\VST3\
Data: C:\ProgramData\Oblivion Sound Lab\*PLUGIN NAME*\

macOS
AU: Macintosh HD/Library/Audio/Plug-Ins/Components/
VST3: Macintosh HD/Library/Audio/Plug-Ins/VST3/
Data: Macintosh HD/Library/Application Support/Oblivion Sound Lab/*PLUGIN NAME*/

Logic doesn’t detect a newly installed plugin

If your Mac is running macOS High Sierra or later and you recently installed a plug-in that isn’t available in Logic Pro or MainStage, restart your Mac.

If the plugin is still not available, rescan your plugins. Choose Logic Pro X > Preferences > Plug-In Manager, or MainStage 3 > Preferences > Plug-In Manager, then click “Reset & Rescan Selection”.

Do you offer refunds?

We do not issue refunds except in the case of order errors (e.g. accidental double payment). Please check any software and hardware requirements before purchasing a product, which are listed on each product’s page on our website. We also strongly recommend trying the demo versions of our plugins before placing your order, to make sure the software works on your system.

If you purchased a plugin or soundset from a reseller then you should refer to their refund policy, in case it differs from our own.

License transfers

If you purchased a plugin or soundbank from the Oblivion Sound Lab website you can transfer your license to a new owner. Soundbank licenses can only be transferred if you are also transferring a license for the software the soundbank was designed for. A $10 fee applies if you are transferring a license within 6 months of purchase.

Send us the name, email and postal address of the new owner, and after receiving payment (if applicable) we will transfer the plugin to them. The new owner must have an account on the Oblivion Sound Lab website before the transfer can proceed. Once the license has been transferred you must delete all copies of the plugin/soundbank in your possession, including any license keys.

NFR (Not for Resale) copies, including freeware products and giveaway copies, cannot be resold.

Hex Drum

Multi-channel output in Hex Drum

When Multi-Channel Output is enabled in Hex Drum’s settings each drum voice is sent to a seperate audio bus. This allows you to route each voice to a different track in your Digital Audio Workstation, so that they can be processed separately. Routing tutorials for a number of DAWs are available on our YouTube channel, or refer to your DAW’s documentation for further information.

Play voices melodically in Hex Drum

In addition to standard MIDI mapping, Hex Drum’s voices can be played melodically on MIDI channels 2 to 8. Below are quick-start instructions for some popular DAWs, or refer to your DAW’s documentation for multi-timbral instruments.

Ableton Live
See Ableton’s documentation for using multi-timbral plug-in instruments.

FL Studio

  1. Add a MIDI Out plugin to the Channel Rack.
  2. Set its Channel to the MIDI channel you want to monitor, and its Port to any number.
  3. Add Hex Drum to the Channel Rack.
  4. Open its plugin wrapper settings and set MIDI Input Port to the same port you chose earlier.
  5. Add a Midi Out instance for each additional MIDI channel you want to monitor.

Logic Pro X

  1. Create a new project.
  2. Click the Add Tracks + button above the track headers to open the New Tracks dialog.
  3. Select Software Instrument and check the Multi-timbral checkbox, specifying 8 parts.
  4. Logic will create 8 new tracks in its arrangement window, each assigned to a MIDI channel.
  5. Finally, in the software instrument track’s channel strip click the Instrument slot, and add a 16xStereo instance of Hex Drum.

Reaper

  1. Add Hex Drum to a track.
  2. Add an empty track and configure its routing to send all MIDI inputs to the appropriate channel on Hex Drum’s track.
  3. Add an empty track for each additional MIDI channel you want to monitor, routed accordingly.

Studio One

  1. Add Hex Drum to an instrument track.
  2. In the Track List set the track’s Instrument Channel to the MIDI channel you want to monitor.
  3. To monitor an additional channel add another instrument track. Set its Instrument Output to Hex Drum and its Instrument Channel to the appropriate MIDI channel.

    See this article for further details.

Get in touch

If you have a question that isn’t answered here, please get in touch and we’ll try our best to help.